![]() ![]() Looking at the print server properties, I see portprompt listed but a printer is NOT listed next to it. ![]() The first set of folders/files all check out and look the same on this machine as does a working Print to PDF/XPS Document writer on my main system. Best regards : /answers/storage/attachments/95217-image.png : /answers/storage/attachments/95249-image.png : /answers/storage/attachments/95218-image.png : /answers/storage/attachments/95234-image.png : /answers/storage/attachments/95293-print.png : /answers/storage/attachments/95312-print2.png : /answers/storage/attachments/95312-print2.png : /answers/storage/attachments/95237-r1.png : /answers/storage/attachments/95313-r2.png : /answers/storage/attachments/95313-r2.png : /answers/storage/attachments/95323-r3.png : /answers/storage/attachments/95273-r4.png !] - Please confirm that Microsoft print to pdf print and Microsoft xps document writer print registry and its subkeys in the following path are the same as those displayed in a working fine win10 (20H2) computer? Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Microsoft Print to PDF ! Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Microsoft XPS Document Writer ! - Please confirm that driver files Microsoft print to pdf and Microsoft xps document writer registry and its subkeys in the following path are the same as those displayed in a working fine win10 (20H2) computer? Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows 圆4\Drivers\Version-4\Microsoft Print To PDF ! Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows 圆4\Drivers\Version-4\Microsoft XPS Document Writer v4 ! Looking forward your reply. Well, is there a working fine win10 (20H2) computer in your work station? - If so, please completeness check whether the files and their sub-files in the following path are the same as those displayed in a working fine win10 (20H2) computer? Microsoft print to pdf C:\Windows\WinSxS\amd64_microsoft-windows-printing-printtopdf_31bf3856ad364e35_1.1_none_382102bfe5e97ed1 ! Microsoft xps docuemt writer C:\Windows\WinSxS\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_1.488_none_8973292870393f12 ! ! ! Microsoft print to pdf C:\WINDOWS\System32\DriverStore\FileRepository\prnms009.inf_amd64_a7412a554c9bc1fd xp docuemt writer C:\WINDOWS\System32\DriverStore\FileRepository\prnms001.inf_amd64_8bc1bda6cf47380c - Does the portprompt in ports point to microsoft xp document writer,microsoft print to pdf/text only? ! - Please confirm that Microsoft print to pdf and Microsoft xps docuemt writer drivers display in the list. Best Regards : /answers/storage/attachments/92142-case1.jpg : /answers/storage/attachments/92172-case2.jpg : /answers/storage/attachments/92153-case3.jpg : /answers/storage/attachments/92144-case4.jpg : /answers/storage/attachments/92135-case5.jpg : /answers/storage/attachments/92134-case6.jpg ![]() ! ! C:\WINDOWS\System32\DriverStore\FileRepository\prnms009.inf_amd64_a7412a554c9bc1fd ! !] C:\WINDOWS\System32\DriverStore\FileRepository\prnms001.inf_amd64_8bc1bda6cf47380c ! ! Looking forward your reply. Have you recently upgraded from a lower version of Windows 10 to 20H2? For now, please compare the drive folder permissions and drive file content of Microsoft Print to PDF and XPS Document Writer in your machines and whether these is the same as the normal Windows10 20H2 based on the figure below. Please run the command get-hotfix via PowerShell on the faulty win10 to see if there is an update installed recently? 2. ![]() Hi, For better clarity and to assist you better I would require more information regarding this: 1. ![]()
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